Perspectives
Points of view, argued plainly.
Notes from the people building elan1 on pricing, approvals and putting agents to work where the rules are strict. Each one says what we think and why.
Latest · Perspectives
Why a refusal costs 40% of a governed action
Saying no takes the same checks as saying yes. Here is how we price it.
M. K. Elango · · 4 min read
Read the perspective : Why a refusal costs 40% of a governed actionMore perspectives
Showing 1–9 of 15 perspectives.
- Perspectives
Intelligence you can answer for: why every action has a named person
Our line has two halves. The second is a promise about people, not models.
· 4 min read
- Perspectives
Watching is not governing: the moment of consequence is the action
Most AI tools observe after the fact. Few stand in front of the payment.
· 3 min read
- Perspectives
How to choose the first process to give an AI agent
Start with one process: frequent, written down, owned, and with a person who already signs.
· 4 min read
- Perspectives
The discount field that broke a GST return (an illustrative case)
One harmless-looking ERP change, three weeks of rework, and the check that would have caught it.
· 4 min read
- Perspectives
What your auditor will ask about an AI agent
Not how clever it is. Who allowed each action, and how you can prove it.
· 4 min read
- Perspectives
How to name an approver for every action an agent takes
Allowed by rule, sent to a person, or refused. Decide which before the agent starts.
· 4 min read
- Perspectives
Credit limits and agents: who approves the override?
A credit limit stretched on a phone call is a margin decision. Someone should own it.
· 4 min read
- Perspectives
Running an agent in shadow on your past cases before cut-over
Let the agent decide last quarter's cases, change nothing, and compare.
· 4 min read
- Perspectives
Recommend only: where AI stops in clinical intake
Some decisions should never be automated, however confident the model is.
· 3 min read
Readiness check
Is your first process ready for an agent?
12 questions about one process you have in mind: what it changes, who approves it today and what your auditor will ask.
Use it to choose where to start, then bring the answers to a working session.
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Intelligence you can answer for.
Start with one process. Add the next when it holds.