Grievance officer.

In accordance with the Information Technology Act, 2000 and the rules made under it, including Rule 3(2) of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and Rule 5(9) of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, ELAN1 AGENTIC TECHNOLOGIES PRIVATE LIMITED has appointed a grievance officer:

Legal notices and any legal action under the DPDP Act, 2023, including correspondence with the Data Protection Board of India, are handled by Hariharan (hariharan@elan1.ai), who is also our grievance officer.

The grievance officer is also our contact for the Digital Personal Data Protection Act, 2023. Write to Hariharan at hariharan@elan1.ai for requests about your personal data — access, correction, completion, updating, erasure, nomination or withdrawal of consent — and for any grievance about how we handled it.

If your personal data is held by one of our customers, the customer is the Data Fiduciary and we act as its Data Processor. We pass your request to the customer and help it respond. See our role under the DPDP Act.

Write to the grievance officer by email at hariharan@elan1.ai, or by post to the address above, and include:

1. your name and a way to reach you;
2. what the grievance is about — a page, a form, a message, the service, or your personal data;
3. what happened, and when;
4. what you would like us to do.

Do not send passwords, bank details or identity documents. If we need to confirm who you are, we tell you exactly what we need and why.

1. Acknowledgement. We confirm receipt and give you a reference.
2. Resolution. We resolve the grievance within one week of receipt, and tell you the outcome and the reasons for it.
3. Record. We keep a record of the grievance and its outcome for as long as the law requires.

For a grievance about personal data, you may complain to the Data Protection Board of India once you have used this process. Nothing on this page limits any other right you have under Indian law. See also the privacy notice.