Applications
elan1 Decide: Decision intelligence
Fast on the routine. Careful on the rest.
Millions of everyday decisions, made in milliseconds, with a person on the hard ones. Every answer says how sure it is, and where it went next.
What is decision intelligence?
Decision intelligence is the use of AI models to make or recommend routine operational decisions, such as triaging a claim or routing a ticket, with each answer's confidence stated. elan1 Decide answers in one fast pass, acts only where confidence clears a threshold your risk owner signs, and sends uncertain cases to a person.
The problem
Rules can't read it. LLMs can't afford it.
Most enterprise decisions are snap judgements. Is this claim urgent? Which queue gets this ticket? Rules break on messy documents. Large AI models are too slow and costly for every event. People run out of hours.
Over 40%
of agentic AI projects are expected to be cancelled by the end of 2027, because of cost, unclear value or weak risk controls.
Market: Gartner, June 2025
How it works
From question to answer, in 5 steps.
Step 01
Arrives
A claim, ticket, invoice or alert comes in.
Step 02
Answers
One fast pass returns typed answers, each with a confidence.
Step 03
Routes
Confidence and risk choose the path: act, review, escalate or hold.
Step 04
Acts through Govern
If a record would change, elan1 Govern decides whether it does.
Step 05
Learns
Outcomes come back and keep confidence calibrated.
Arrives
A claim, ticket, invoice or alert comes in
- Claims
- Tickets
- Invoices
- Alerts
Answers
One fast pass
A small, fast model answers every question at once. Personal data is masked first and stays in-region.
Kinds of typed answer:- Yes or no
- A choice from a list
- A score
Each with a stated confidence.
Routes
Routed by confidence and risk
- ActAnswers the model is sure of trigger the action.
- ReviewUncertain answers go to a reviewer.
- EscalateHard cases go to a reasoning model.
- HoldThe rest wait. Fail toward a human, never toward an action.
Acts through Govern
elan1 Govern
Learns
Outcomes
What it does
Typed answers, stated confidence, a person in reach.
01
Decisions designed without code
Business teams define each decision as a yes or no, a choice from a list, or a score. Every version is kept.02
One fast pass
A small, fast model answers every question at once. Personal data is masked first and stays in-region.03
Routed by confidence and risk
Answers the model is sure of trigger the action. Uncertain ones go to a reviewer, a reasoning model or a hold. Fail toward a human, never toward an action.04
Learns from outcomes
Real outcomes are joined back so that confidence stays honest. The design aim is that fewer cases need a person over time.
The stage of each capability is in our claims register.
In the platform
Decide judges. Govern decides what's written.
elan1 Decide sits in the applications layer beside elan1 Work. It works out what the answer probably is and how sure it is. elan1 Govern decides whether any record changes. Both run on elan1 Run.
- Layer
- Applications
- Platform
- elan1 Decide: Decision intelligence
Propose
Applications
Decide
Governanceelan1 GovernAllow · ask a person · refuseCarry
Runtimeelan1 RunIn your country, on your cloudIndustries and use cases
Where elan1 Decide starts.
Insurance
First-notice claims triage, fraud signals and queue assignment.
Banking and financial services
Anti-money-laundering alert triage, KYC document checks and disputes. Outcomes are recommend-only.
Healthcare and life sciences
Admin and intake triage, with a clinician deciding.
Also starting in retail and distribution: customer ticket routing and invoice exceptions.
Explore all industriesStatus
Where elan1 Decide stands.
elan1 Decide is pre-release. It has not shipped yet, and we are inviting design partners to shape it on one real process each. The claims register gives the stage of each capability on this page and says when each one becomes true.
3
kinds of answer: yes or no, a choice, a score.
Product fact
4
routes for every answer: act, review, escalate, hold.
Product fact
< 800 ms
to answer, 95 times in 100.
Design target
~98%
lower cost than running the same decision on a large language model.
Modelled estimate
FAQs
Questions, answered plainly.
What buyers ask first about elan1 Decide.
Which decisions does elan1 Decide make on its own?
Only routine ones, where confidence clears a threshold your risk owner signs. Credit, anti-money-laundering outcomes, clinical intake and hiring are always recommend-only: a person decides. Every other answer carries a stated confidence and is routed to one of four paths: act, review, escalate or hold.
How do we know it's accurate before we switch over?
It runs in shadow beside your current process, on your own data. It must match that process before any automation is switched on. No calibration, no automation. After go-live, real outcomes are joined back so that the stated confidence stays honest over time.
Which AI models does elan1 Decide use?
It works with any model. The default is a small, fast model, and one option is open source and can be self-hosted in India. Larger models take the hard cases, behind one adapter, so you are not tied to a single model vendor.
Which systems does elan1 Decide connect to?
It is designed to take work from email, APIs and queues. It passes actions to systems such as Guidewire, ServiceNow, Zendesk, Finacle, SAP and Salesforce through elan1 Govern. Decide never writes to a record on its own; Govern decides whether any change happens.
How is decision intelligence different from a rules engine or an LLM?
Rules break on messy documents, and large language models are too slow and costly to run on every event. elan1 Decide uses one fast pass by a small model that returns typed answers with confidence, and sends only hard cases to a reasoning model. The design target is under 800 ms, 95 times in 100.
Can elan1 Decide triage insurance claims?
Claims triage is one of its starting uses, and it is pre-release. It is designed for first-notice triage, fraud signals and queue assignment. Claims that clear your confidence threshold move on, uncertain ones go to a reviewer, and any change to a claim record passes through elan1 Govern first.
Bring one decision. We'll show you the line.
Start with one process. Add the next when it holds.
Intelligence you can answer for.