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elan1 Resolve

Agentic service

A case resolved, not a ticket handled.

Agents take a customer case from first message to fix, across email, chat and WhatsApp. Every step that moves money passes elan1 Govern. You pay per resolved case.

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resolve.elan1.ai/cases

Cases

Today

  • Case 8812 · damaged delivery · refund ₹4,200

    within limit · resolved

    Resolved · within limit

  • Case 8819 · refund ₹38,000

    above ₹10,000

    Held for support lead
Cases screen: case 8812, a damaged delivery, resolved with a ₹4,200 refund within limit; case 8819, a ₹38,000 refund above the ₹10,000 limit, held for the support lead. Illustrative data. Illustrative data.

What is elan1 Resolve?

elan1 Resolve is agentic service for service leaders under backlog pressure. Agents take a customer case from first message to fix, across email, chat and WhatsApp, and hand the hard cases to a person with the evidence. Every step that moves money passes elan1 Govern against your limits, and you pay per resolved case, not per ticket.

Updated

The challenge

Queues grow faster than teams.

Most cases need a quick, correct fix. A few need judgement. When both wait in one queue, the easy ones slow down and the hard ones get rushed.

A client relations lead listens to a visitor in a calm reception lounge, phone in hand, a crimson cushion on the sofa

  • 01

    Tickets closed, cases open.

    The customer writes again.

  • 02

    Refunds without limits.

    A generous agent is an expensive one.

  • 03

    Handovers lose the story.

    Customers repeat everything.

How it works.

  1. 01

    Read the case and its history.

  2. 02

    Decide the routine with elan1 Decide.

  3. 03

    Resolve: reply, replace, refund or credit.

  4. 04elan1 Govern

    Govern every money-moving step against your limits.

  5. 05

    Hand over the hard cases to a person, with the evidence.

Take a look inside.

One case, start to fix.

  • Message, order and history together
  • Routine cases closed end to end
  • Outcome confirmed with the customer
resolve.elan1.ai/cases/8812

Case 8812 · damaged delivery

WhatsApp

  • Message

    customer reports a damaged delivery

  • Order checked

    order and history attached to the case

  • Refund ₹4,200

    within limit

    Allowed · within limit

  • Reply sent

    outcome confirmed with the customer

    Resolved
Case view: case 8812, a damaged delivery, taken from the customer's message through the order check and a ₹4,200 refund within limit to a confirmed reply. Illustrative data. Illustrative data.
Take the tour

By the numbers.

  • 1

    price unit: the resolved case

  • 24 h

    before an unanswered approval is refused

    GOV-03

An analyst sorts stacks of case files on a table, sliding one with a crimson tab forward

Where it works.

All industries

How it fits

Resolve fixes. Govern decides.

Decide judges the routine. Resolve does the work. elan1 Govern allows each money step, and elan1 Act raises the credit in the ERP. Case trends appear in elan1 Pulse.

Applications

elan1 Actelan1 Propelelan1 Resolveelan1 Pulse

Foundation

elan1 Ontologyelan1 Decideelan1 Governelan1 Run
elan1 Resolve on the elan1 platform.

Questions

elan1 Resolve, answered plainly.

Ask us anything

Agentic customer service puts AI agents on customer cases from first message to resolution. In elan1 Resolve, agents read the case and its history, close routine cases end to end by replying, replacing, refunding or crediting, and confirm the outcome with the customer. Hard cases go to a person with the evidence, and every money-moving step passes elan1 Govern first.

Yes, within the limits you set. Above them, a named person decides.

You pay for the outcome, not for the number of tickets.

Those are recommendations only. A qualified person always decides.

Deflection counts contacts kept away from a person. Resolution counts cases actually fixed, with the outcome confirmed with the customer. A ticket closed while the customer writes again is not a resolved case. elan1 Resolve is measured by resolution, not deflection, and it is priced the same way: per resolved case, not per ticket.

You can build an agent. The hard part is around it: rules that refuse by default, approvals that expire, credentials the agent never holds, and receipts your auditor verifies without trusting you. That part is the product.

Yes. elan1 Serve was renamed elan1 Resolve, agentic service, in November 2026. It is the same product under its new name, and pages at the old elan1 Serve addresses redirect here. elan1 Work and elan1 Sell were renamed at the same time, to elan1 Act and elan1 Propel, and the old names are not used for current products.

Start with one process.

Bring one queue. We'll show you the handover.

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  • Allowed · Approved by Asha R.
  • Held for CFO
  • Refused · rule 4.2
Illustrative data.

Start with one process.

Add the next when it holds.

Book a demo
Approvals · Kolam ComponentsIllustrative
  • Allowed · Approved by Asha R.
  • Held for CFO
  • Refused · rule 4.2
RCPT-0042 · signed · chained
A product view with three decisions: allowed and approved by Asha R., held for the CFO, and refused under rule 4.2. Illustrative data.